record 09 Visual Guides

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Documentation Revised for Version 9.0.6.0

record 09 Demonstration Videos

To further enhance the record 09 users experience we have produced a number of videos which will guide you round the application, show you how to perform a number of the more common tasks and employ some of the most useful features... You can either access these from this page or, within the contextual setting by clicking the 'Show me' button adjacent to the descriptive passage for that feature or facility.

 

Navigating your way round the main page...

A quick trip around the main record 09 page showing you how to navigate the page, 'Search', view the 'Charts', playback 'Call Recordings' and navigate through the 'Search' results.

Navigating the 'Search' page

How to 'Search' for a call...

How to 'Search' for a 'Call Recording' in record 09.

How to search for call recordings

Oak Call Player features...

An example of a 'Call Recording' playback demonstrating the audio quality.

♣ Note: The silver boxes have been added to mask real phone numbers and are not actually part of the record 09 'Search' page...

Playing back call recordings

How to put 'Markers' in a 'Call Recording' for subsequent reviewing of the recording content.

How to put 'markers' in a recordin

How to 'Loop' a call excerpt. Very useful if you're trying to listen to an unintelligible passage in a 'Call Recording'.

How to 'loop' part of a recording

How you can 'Save' a call excerpt as a WAV file.

How to save a call recording excerpt

How to mark a 'Call Recording' with a 'Flag' for classification purposes.

How to 'Flag' a recording

How to add (freeform) 'Notes' to a 'Call Recording'.

How to add notes to a recording

How to hide 'sensitive' information in the 'Now Playing' tab with a 'Visualisation', including a few examples of the differing styles of display...

How to hide sensitive information with a 'Visualisation'

This video shows you what the 'Audit' tab in the 'Oak Call Player' does.

Call recording Audit tab