report 09 Visual Guides

Documentation Revised for Version 9.0.6.0

report 09 Demonstration Videos

To further enhance the report 09 users experience we have produced a number of videos which will guide you round the application, show you how to perform a number of the more common tasks and employ some of the most useful features... You can either access these from this page or, within the contextual setting by clicking the 'Show me' button adjacent to the descriptive passage for that feature or facility.

This video will introduce you to report 09 and offers you a quick guided tour of most of the major features...

Creating Reporting Groups - How to create a new 'Reporting Group' and the difference between 'Organisational' and 'Reporting' groups...

Using 'Filters' in report - an explanation of filtering and how filters work in report.

Troubleshooting report

'Printer driver not found!' error message when you open report or Comms Suite Setup.

♣ Note: The report 'Log-in' window looks a little odd in this video due to the limitations of the screen-capture software...

No calls found - Step 1 - the first stage in establishing why you are being presented with a 'No calls found...' error message due to 'Filter' trouble.

No calls found - Step 2 - using the 'Chart' to check for call data and checking 'COL' files. How to re-translate 'COL' files using 'Call Processor'. Using 'Service Manager' to check the Oak 'Core Services', 'CommServer' (call data collection) and 'Call Processor' and how to re-start 'Core Services'.

No calls found - Step 3 - checking the connections between the 'PBX' and the PC running 'Comm Server' and making a test call.

Checking the Oak Core Services - how to check the status of the call data collection and processing by the Oak 'Core Services' ('CommServer' & 'Call Processor').

Retranslating Call Data with the 'Call Processor' - how to reprocess call data which has already been translated to apply changes...

This video will introduce you to report 09 and offers you a quick guided tour of most of the major features...
Creating Reporting Groups - How to create a new 'Reporting Group' and the difference between 'Organisational' and 'Reporting' groups...
Using 'Filters' in report - an explanation of filtering and how filters work in report.

'Printer driver not found!' error message when you open report or Comms Suite Setup. ♣ Note: The report 'Log-in'* window looks a little odd in this video due to the limitations of the screen-capture software*...
No calls found - Step 1 - the first stage in establishing why you are being presented with a 'No calls found...' error message due to 'Filter' trouble.
No calls found - Step 2 - using the 'Chart' to check for call data and checking 'COL' files. How to re-translate 'COL' files using 'Call Processor'. Using 'Service Manager' to check the Oak 'Core Services', 'CommServer' (call data collection) and 'Call Processor' and how to re-start 'Core Services'.
No calls found - Step 3 - checking the connections between the 'PBX' and the PC running 'Comm Server' and making a test call.
Checking the Oak Core Services - how to check the status of the call data collection and processing by the Oak 'Core Services' ('CommServer' & 'Call Processor').
Retranslating Call Data with the 'Call Processor' - how to reprocess call data which has already been translated to apply changes...